Use of Expectation Disconfirmation Theory to Test Patient Satisfaction with Asynchronous Telemedicine for Diabetic Retinopathy Detection

Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effects

Research Article Nancy K. Lankton Marshall University [email protected] Harrison D. McKnight Michigan State University [email protected] Expectation disconfirmation theory (EDT) posits that expectations, disconfirmation, and performance influence customer satisfaction. While information systems researchers have adopted EDT to explain user information technology (IT) satisfaction, they oft...

Incorporating trust-in-technology into Expectation Disconfirmation Theory

Continued use of strategic information systems is not always a given. This study proposes that users’ trust in the system may influence their satisfaction and continuance intention. While trust has been found to have strategic implications for understanding consumers’ technology usage, relatively little research has examined how trust’s influence operates over time. To gain insight into trust’s...

Telemedicine and computers in diabetic retinopathy screening.

Patient and provider satisfaction with the use of telemedicine: overview and rationale for cautious enthusiasm.

Telemedicine research addressing user satisfaction abounds in academic literature. Results from patient satisfaction studies indicate exceptionally high levels of perceived satisfaction, often above the rates of expected satisfaction for traditional forms of health delivery. Results from provider satisfaction studies are also generally quite positive; however, data from providers point to highe...

EyePACS: an adaptable telemedicine system for diabetic retinopathy screening.

BACKGROUND Annual retinal screening of patients with diabetes is the standard clinical practice to prevent visual impairment and blindness from diabetic retinopathy. Telemedicine-based diabetic retinopathy screening (DRS) in primary care settings can effectively detect sight-threatening retinopathy and significantly increase compliance with annual retinal exams. EyePACS is a license-free Web-ba...